Account & Data Deletion

1. Delete your account from within the app

• Open the MuscleGrid Connect app and sign in.
• Go to Profile → Delete account.
• Tap "Permanently delete account" and confirm.
• Your account is closed immediately and the personal data linked to it is deleted as described below.

2. Request deletion by email

If you cannot access the app, email [email protected] from the phone number or email address registered on your account, with the subject line "Delete my account". We will verify your identity and process the request. You can also ask our support team in the app's chat to start the deletion for you.

3. What data is deleted

On deletion we permanently remove the personal data linked to your account, including:

• Your name, phone number, email address and saved delivery addresses.
• Your profile, login credentials and device / push-notification identifiers.
• Warranty registrations, saved products and preferences held against your account.
• Photos, invoices and files you uploaded to service requests, and your in-app support chat history.

4. What we must keep, and for how long

Some records must be retained to comply with Indian law and to complete obligations already owed to you. After your account is deleted we keep only the following, and only for as long as the law requires:

• Tax invoices and transaction records — retained for up to 8 years as required under the GST and Income-tax laws.
• Records needed to honour an active warranty or an open service / repair case, until that case is completed.
• Records we are required to keep to resolve disputes, prevent fraud, or meet a legal or regulatory obligation.

These retained records are kept securely, used only for the stated legal purpose, and deleted once the applicable retention period ends. We never sell your personal data.

5. Timeframe

Account-linked personal data is deleted immediately on an in-app deletion, and within 30 days of a verified email request. Records under a statutory retention period (above) are deleted when that period ends. For any question about your data, contact [email protected].

Group Entities — Uniform Application

MuscleGrid operates through a group of affiliated firms. This document is issued by MuscleGrid Industries Private Limited and applies uniformly across the MuscleGrid group — including, without limitation, MuscleGrid Industries (Gurgaon), SPV Industries, and Electronics Bay — wherever any of these firms manufactures, bills, fulfils or services your order.

Where your tax invoice, warranty card or shipment is issued by or through an affiliated group firm, references in these documents to “MuscleGrid”, “we”, “us” or “our” include that firm, and the same policies, terms and protections apply in full. The entity named on your tax invoice is your contracting party for that transaction; policy administration, warranty service and customer support remain centralized with MuscleGrid at [email protected].